Customer Stories

“All in all, I would wholeheartedly and honestly recommend the Cordic system to any fleet owner who is looking to have full and fair control over their operation and is looking to have the best and most reliable system as part of their tools to grow their business in this challenging time.“

“The amount of control we now have on the App is phenomenal. Allowing us to offer introductory vouchers is just one example which has led to us quadrupling our app bookings since July.” – Lawlor Cars

“We have IVR, Web Booker, Taxi Butler – and are excited about future features. We also have 24/7 support from Cordic... but to be honest, we have rarely needed to contact them outside normal working hours.”

"Your Local Car uses robust, industry-led technology to make life easier for their customers. The company uses Cordic technology to monitor cars at every stage of the journey, keeping the customer informed of arrival times via SMS, email or the app. The system automatically issues receipts, so it’s easy for businesses and individuals alike to track their expenses” – Your Local Car

“We have a busy call centre with a minimum staff of six to ten at weekends; this has also decreased due to automation as 50 per cent of our work comes in via apps, IVR, and Web Booker.” - Hampden Cars

“Around 45 per cent of our jobs are now taken automatically: approximately 15 per cent through the app and 30 per cent IVR. Our company has benefited from the whole package: the GPS tracking, Web Booker, every aspect.” – AC Cabs

We have 12 office staff, a mixture of full-time and part-time, and we use the IVR system, which takes on a lot of the work. We were initially sceptical of using the IVR for various reasons, but it works very well with a very low rate of ‘no-jobs’. We also use the IVR to advertise our booking app and to warn of longer waits as peak times.

"It doesn't let you down. I've worked with a few systems prior to Cordic, and it's the ease of use and efficiency that makes it the best for us." - KV Cars

“As a forward-thinking company, we pride ourselves on using Cordic, in our opinion the most modern and intuitive dispatch system available. The system gives us the ability to fully track our taxis, record all our phone calls and ensure that wait times are kept to an absolute minimum, so our passengers can get from A to B as smoothly as possible.” 

“We have been using the Cordic system, along with the Vale telephone system, since 2013; we find the Cordic support second to none. Any issues and they’re on it straight away; this we believe is their biggest plus. We find the Cordic accounts side to be brilliant as well. “All in all we find it such a robust, user-friendly system we would recommend it to everyone.” 

“The app also links with a vast network of other private hire companies in neighbouring districts and London, through Cordic’s Soft Merger Gateway. This enables Your Local Car customers to order a taxi out of the company’s own normal operating area. In turn, it allows the company’s drivers to get a return fare more easily, reducing dead mileage. The people who really benefit are the local customers, who can rely on Your Local Car to get them home, which was particularly important during the recent rail strikes on the commuter run to London!”

– Your Local Car

“Our Interactive Voice Response (IVR) function means that ordering a taxi is now easier than ever… In addition, we also have a free and easy to use app; we made the best decision ever by setting the search to find the app to simply 334455.” – AC Cabs

“By mid-May 2017 Ongar Cars was under the Lawlor Cars umbrella and our fleet and expansion plans were gaining momentum… and, to improve the running of our operations, we changed our booking and dispatch system to Cordic. This move allowed us to give more accurate fixed prices and gave us the opportunity for a multi-fleet option …” – Lawlor Cars